FAQs

Find quick answers about orders, sizing, shipping, returns, and more. Still have questions? Our team is happy to help.

Orders & Shipping

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also log in to your account to view your order status at any time.

Tracking may take 24–48 hours to activate after dispatch.

How long does shipping take?

Delivery times depend on your location:

  • Europe: 3–7 business days
  • UK & USA: 5–10 business days
  • Rest of world: 7–15 business days

All orders are processed within 1–3 business days before dispatch.

Do you offer free shipping?

Yes — we offer free worldwide delivery on all orders. No minimum purchase required.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us as soon as possible via our contact page and we'll do our best to update it. Once dispatched, we cannot modify the delivery address.

Sizing & Products

How do I find my size?

Use our Size Guide to compare your body measurements with our size chart. If you're between two sizes, we recommend sizing up for a relaxed fit or sizing down for a tighter fit.

Are Vybe World jerseys official merchandise?

Our jerseys feature authentic-inspired designs with premium materials and official-style detailing. Each drop is a limited-edition Vybe World collection — not mass-produced replicas.

What does "Limited Edition" mean?

Limited Edition means we produce a fixed quantity for each drop. Once sold out, that design may not return. We recommend ordering early to secure your size.

How should I care for my jersey?

Machine wash cold, inside out. Do not tumble dry — hang dry instead. Do not iron directly on printed areas. Following these steps helps maintain colour and fabric quality.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on unworn items with original tags attached. Items must be returned in their original condition and packaging.

See our full Refund Policy for details.

Can I exchange for a different size?

Yes — if your size is available, we can arrange an exchange. Contact us within 30 days of delivery with your order number and the size you'd like instead.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5–10 business days. The amount will appear on your original payment method — timing may vary depending on your bank.

Payment & Account

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other methods shown at checkout depending on your country.

Is checkout secure?

Yes — all payments are processed through Shopify's secure checkout with SSL encryption. We never store your full card details.

Do I need an account to order?

No — you can checkout as a guest. Creating an account lets you track orders, save addresses, and get faster checkout on future purchases.